SERVICES

  • Hospitality has a unique set of challenges that must be addressed from the initial concept to ensure a viable financial model. In a competitive market you need a brand that sets you apart. Our Hospitality Consultancy can assist with supply chain, steps of service, kitchen design and menus (to ensure you get a 5-star rating), as well as labour planning and all operational aspects. Our start-up process includes recruitment, people management and operational infrastructure. Using an experienced consultant for your start-up will save money and time.

  • Beginning with a customised, overall assessment of your business and concept, our hospitality consultancy will look for savings, improvements and efficiencies, including operational management procedures, as well as reviewing all operational material and training documents and completing a cost analysis. We can support with everything from EHO and HACCP guidance, to your operational manual design; the goal being to establish standardised procedures to efficiently and sustainably grow your brand.

  • To turnaround a single unit or chain of restaurants requires: restaurant management experience, operations expertise, financial and marketing support and focused restaurant management leadership. We bring a proven system for developing management accountability, cost control systems, sales-building initiatives and more. Our hospitality Consultancy can support with concept and management assessments, profit and loss analysis, restructuring and the implementation of an interim management team.

  • Attracting customers with effective marketing is one thing, but attracting the right customers who not only buy from you, but are loyal to your brand, is quite another. This is where our tailor-made marketing strategy, influencer campaigns and social media management are key. Identifying your target audience, we will monitor and adjust campaigns to achieve the best results, working in partnership with our highly regarded marketing partners. Our hospitality consultancy also offer a marketing master class for businesses who need to define their brand. Once defined you will be able to create a foundation for all your marketing strategies.

  • Your staff are the heart of your business, and our HR experience will ensure you not only recruit but also retain the best employees. Assisting throughout the people management process, our hospitality consultancy can suggest a recruitment strategy, as well as documentation and a staff retention strategy. So that your people are the best in the business, We will assist with creating bespoke training manuals and procedures, alongside staff learning and development. From 1-2-1 mentoring to senior management training, the supporting, developing and educating of directors and leadership teams has a profound effect on hospitality success. Our training programmes are bespoke, created solely with the unique needs of your business in mind.

  • With wide-ranging experience across the hospitality sector, we can support restaurants, bars, bed & breakfasts, hotels and takeaway outlets with procurement and supply management. Engaging and making contacts, seeking recommendations, setting up a tender process and negotiating prices, as well as supplier consolidation; are all areas in which we have previous knowledge and can assist a hospitality business. Our hospitality consultancy is highly recommended for our skills in saving businesses large sums via procurement which in turn improves gross profit.

  • Creating, building and sustaining a new concept in the hospitality sector requires expert advice and guidance; which our hospitality consultancy can provide. Guiding a leadership team through the process, we will help with getting a new concept off the ground and then developing a brand that customers will engage with, trust and love. Menu design and implementation can also be included in a bespoke hospitality consultancy package, as well as project management.

  • A tailor-made hospitality consultancy package from Laura Anne can include financial assistance. Previously Operations Director for an international food group, Laura has significant experience in supporting the financial side of a hospitality business, so as well as looking at forecasting and budgets, she can create reports and KPI tracking, assist with labour budgets and help with menu costing. Given that Laura’s expertise is in the hospitality sector, her industry-specific knowledge ensures practical, effective financial solutions. Our hospitality consultancy can also provide profit and loss training to your management team.

  • Our hospitality consultancy can assist with all things franchising for your hospitality business, including but not limited to: franchise expansion, new franchise recruitment, franchise networking and preparing a business for franchising. With demonstrable experience in this area, call us for a no obligation chat to discuss franchising your hospitality business. If you are already an established franchise, we can help you with your franchise management, site audits and franchisee performance.

  • Barista training is crucial for the success of any coffee shop business. Highly skilled Baristas will produce a better product for your customer increasing positive reviews and positively impacting your customer’s experience. Our Barista training is carried out by Diana, who used to be an Area Manager for Costa Coffee. Diana won the best Barista in Chester and the North West, so you can be assured our training will positively impact your business.

    Barista Training at your venue - £35.00 per hour (plus travel).