Esposito’s
“We have been working with Laura for the best part of a year now. We asked for Laura’s help because not only did we have management issues, we also had a lack of processes and procedures our company was desperate for. We feel that we have a great working relationship, Laura is honest, approachable and we value her opinion a great deal. In the last year we have seen a massive improvement within our company. Real positive changes. We have moved employees into key roles. We have increased our gp and spent less on labour and stock. We have also developed new roles within the company. Laura has made a real positive impact on our team. She is firm but fair and our team are benefiting from having a positive mentor. We have also benefited from having Diana, who is part of Laura’s team come in and train our staff with her Barista Maestro skills. We look forward to working with her more extensively and have her train in each of our locations, getting everyone up to our barista brand standards. Now that our business operations are systemised and financial targets are met, Laura will now be supporting our business further by working at our Warehouse. We are excited for further positive changes ahead”
Lisa & Danny - Company Directors
Laura’s Pizzas - Bristol
“Laura has completely changed the way I view my business and given me the tools and guidance to feel in control.
I sought Laura’s advice because I wanted to gain more of an understanding of my finances and guidance on how to be a good manager and get the best out of my team.
In each meeting with Laura, we focused on a key area of my business, and she made sure I understood it before we moved on. I have learnt so much in 3 months and can’t wait to see what else I’ll learn from her.
Laura’s no-nonsense approach is just what I needed, and I’m so thankful I found her!”
Laura Stone - Company Director
GOGOS Waterfront Restaurant
“I could not recommend Laura highly enough, she came into our restaurant business and not only highlighted issues but showed us how to resolve them as well.
Her strong knowledge of the industry gave us confidence and trust in her advice.
Her down-to-earth approach made her recommended tasks doable.
We are no longer overwhelmed and are continuing with her advice and guidance.”
Gay Orlandini - Company Director
Pasta Cosa - Liverpool
“We met Laura by chance through a networking group we were attending and we are so thankful we did. We have been working with Laura since January 2020. She has enabled us to completely overhaul our current operation procedures, ensuring that they are detailed yet organised and easy to follow. Most importantly she has ensured that we are compliant in all relevant areas of Health and Safety and HR. It is a massive weight lifted knowing that we have all the correct procedures and policies in place to ensure a happy, safe and efficient work-place. As well as this Laura has assisted greatly in other areas of the business including finding and securing new suppliers, increasing GP margins and introducing us to new technologies and systems that will improve our marketing capabilities and in turn help to increase sales. Laura is very supportive and easy to work with. We would definitely recommend Laura Anne Hospitality Consultant Ltd.”
Talia & Kayleigh - Company Directors
Chip’d - Chester
I am a business owner with a new food concept start-up looking for help after a year in business. I approached Laura to provide help with 2 key areas: 1) Operational procedures 2) Sales growth strategies. Whilst we have a 5 Star Hygiene rating, I had concerns that my health & safety procedures involving record keeping, training and HACCP/Environmental Health may not meet current requirements, and I also needed to give my top line sales a boost after a few months of minimal growth.
I had done some work on our H&S policies however there is such a lot of information available and I wasn’t sure where to focus my attention. With regards to driving sales, I felt I was too close to the business to see what opportunities existed for us. I did have some reservations about investing in external consultants given that we were trying to cut costs and I thought I could make do myself with the operational paperwork. Laura has a wealth of operational and relevant industry sales experience which proved to be very valuable. Laura completed a full evaluation of our business with a detailed interview and also by looking at the business from an external customer point of view. We jointly agreed the issues the business was facing and what she would work on and deliver as part of the consultation period.
Laura spent time in the business, and I felt she really understood how we worked and what we wanted to achieve. I was really impressed with the level of detail and actions taken by Laura. I was expecting a list of suggestions to help with the operations & sales, but Laura went above and beyond with weekly actions and provided so much support material and tactical solutions which I could implement instantly. I activated one suggestion concerning promotional activity on delivery platforms hours after our first meeting and saw an instant uplift in sales which was impressive. I really enjoyed working with Laura and looked forward to her weekly meeting as I knew my business would be in a better place afterwards. She is great fun, easy to work with and her energy and passion to help is a real asset to any business. We have also seen a massive 193% increase in our online delivery sales in the 8 weeks since we have implemented the strategies and tactics advised by Laura.
Any concerns I had about spending money on business advice disappeared after the first consultation. The work Laura put into our operations and the sales growth she helped to achieve have more than paid for themselves. I didn’t hesitate when Laura asked me to provide a testimonial for the excellent work she did for my business. I highly recommend the consultation services Laura provides. Whatever your issue or strategic objective she will be able help and move your business to a better place.” Andrew - Company Director
Brunch - Warrington
“Laura is an asset to the hospitality world. Laura worked together with myself and our team to help us implement better management systems.
Laura’s wide range of knowledge and industry expertise is a breath of fresh air. I look forward to working with Laura in the future and would highly recommend her services.
Ian Barker - Company Director
Houston’s - Johnstone
“Laura is the best in the business. I was lucky to find Laura just as we were branding the company. She immediately pointed out that we had the wrong unique selling points. Then, using Laura's first-class consultancy, Laura worked with us to get it spot on.
Laura is a trained expert and highly experienced in branding, marketing, operations, and compliance. We can not recommend Laura enough if you require support in her areas of expertise. Thank you for the priceless services, and we look forward to continuing to work with you to grow our business and help us stay on top of compliance.”
Stephen Billsdon - Company Directors
Growth Hub - Manchester
“Laura came highly recommended by an established mentor to the Greater Manchester Mentoring programme. In the past year, Laura has worked with three of my clients, who have provided outstanding feedback on the support they have received. All clients have stated that the relationship has made a fundamental difference to them and their business. I have found Laura to be easy to work with and excellent in both her work ethic and communication. I would have no hesitation in recommending Laura”.
Adele Cope - Mentoring Specialist - Leadership Team
Ecton House - Northampton
“Laura is an amazing woman. She is so patient, knowledgeable, professional, and responsive. Initially, we worked with Laura to develop our marketing strategy and decided to work with her on a long-term basis to grow our business further. She delivered at every level over and above our expectations. Her sessions were so informative and provided us with so much clarity and vision to move forward. Honestly, we would not be able to move forward with our business without her help and we are very much looking forward to working with her on an ongoing basis. She understood our business and provided excellent quality and good value for money.
Laura we would like to say thank you to you for all the support, advice and guidance you have provided to us. We would definitely recommend Laura Anne Consulting to other business owners who are looking for a Business Coach /Marketing Consultant.”
Harvi & Ash Sandu - Company Directors
Salty Olive - Wokingham
“I began working with Laura Harvey early in 2022, initially on a consultancy basis, to help set up a Pinchos Bar and Restaurant. She has a huge level of experience and knowledge, is highly responsive and always goes above a beyond.
Once I was able to take on more of the management myself, we adapted to business coaching. I can honestly say Laura’s help and guidance has been invaluable. As a result of her partnership, we’ve moved forward far quicker and avoided many potential pitfalls along the way. Her approach has been flexible and adaptable, whilst always being available to give guidance when needed. I would not hesitate to recommend her.”
Susannah Stewart - Company Director
Avocado and Red Wine
“My relationship with Laura started as part of the Imentor programme. I was looking for someone to challenge me and offer support in many areas of my business as I have just started working on it full-time.
From the initial connection, Laura took her time to understand my needs and asked relevant questions to get to know me and see if she could add value! Since then, Laura has been instrumental in my strategy and growth plans, and her coaching has supported me not only in my business but also in my own development and challenges as a new business owner.
She has tremendous knowledge of all things hospitality, from operations to people and strategy and new store openings, etc. She has a great work ethic and drive to make your business succeed and be the best it can be. I feel without her mentorship, my business wouldn't be where it is today, and I now have clear medium to long-term plan of where I can take the business. Thanks Laura!”
Diana Potora - Company Director
Mynd House - Shropshire
“We have had a number of sessions with Laura and have found her knowledgeable, professional & friendly. We look forward to working with her again in the future.
We would definitely recommend Laura Anne consulting to other business owners who are looking for a business consultant.”
Liz & Jeff - Company Directors
Laburnum House & Bistro En Glaze
“Laura is extremely knowledgeable and experienced. We opted for two preliminary video calls and then a five day visit, followed by three monthly check-up calls. She came into a very difficult situation and handled everyone with care and tact. She identified the key problem areas and provided us with the tools to fix them. She was not above rolling her sleeves up and helping when we got swamped on her last day. Helped a lot to focus our minds and left us with much to work through. Thank you very much. I heartily recommend her services.”
Neil Patterson - Company Director
Chorley’s - Truro
“Since I first connected with Laura I have been impressed with how she has presented herself and her business. A friendly, honest and hugely knowledgeable person, Laura delivered everything I expected from her visit and more. I look forward to working with her again in the future.
Shane Chorley - Co-Founder & Managing Director
Open Kitchen - Manchester
“Our catering and events company has been working with Laura around marketing and business development activities. Laura is an absolute wealth of information, and her understanding of the industry is second to none. Couldn't recommend her more highly.
Corin Bell - Director
Kabeer Afghan Street Food - Nottingham.
“I planned to start a street food business and Laura helped me to get me off the ground. Excellent knowledge of the industry and available to answer any questions. A big thank you.”
Mohsin Khan -Company Director
Mischief Liverpool
“Excellent service and invaluable advice. Extremely professional”
Andrew Alexander - Company Director
“Laura acted as a mentor after I’d moved into a new Director role, providing support and advice around subjects including strategy, leadership and change management.
Areas of development were identified immediately by Laura and the sessions built around these. All sessions were highly engaging due to her energetic and passionate nature.
Laura motivates and encourages you to make changes, I am already making progress based on the tools Laura provided.
I would highly recommend Laura as a mentor and consultant.”
Rachel Pool - Strategy Director
Beigel Manchester
“Laura came down to Beigel Cheshire to spend time in our business and make appropriate recommendations. Laura’s Knowledge in the hospitality world is second to none and she gave us such amazing recommendations which will only positively benefit our business. Not only was Laura’s business knowledge second to none, she was also a pleasure to be around. We just wish we could have her as an Operations Director forever. Thanks so much Laura, can’t wait to put everything into practice.”
Rick and Miriam - Owners
Little Peacock Coffee Shop - Liverpool
“Since we opened our doors last year, Laura has been an extremely valuable source of advice and support. As enthusiastic novices in the hospitality industry, we have welcomed her clear and detailed direction on a whole range of queries (including marketing, cost structure and staff training).
Laura goes above and beyond her role, offering introductions to helpful contacts, providing written samples and checklists and suggesting innovative problem solving solutions. We have been thoroughly impressed with her services, and will definitely continue to seek her expertise regularly as we develop our business.
Elizabeth Wilson - Company Director
3 Pugs Gin
Having only had the pleasure of working with Laura for a few weeks, her business coaching in this challenging market has allowed me the confidence to approach the ‘big boys’ to market and gain orders for my business. Laura’s knowledge and advice is second to none and helps me see clearly how we should move our business forward.
Christine Ditchfield - Company Director
Katherine Jane Personal & Virtual Assistant - Devon
“Laura helped me set up my Virtual PA and Social Media Business. I knew Laura focused on the hospitality industry; however, her business acumen, drive, skills and knowledge have always impressed me so I knew she would be beneficial as my Business Coach. I wanted to offer my services in the hospitality sector as well as other sectors. I saw a gap in the market and knew Laura would be able to help me.
We had weekly phone calls to discuss my marketing strategy and business development ideas and focus on my skill set. Laura is a great coach and mentor and provided me with weekly action points that were clear and easy to understand. It was great to have someone hold me accountable for the ideas and work I commit to, as sometimes, working on your own can be a lonely road. She has an extensive network, and this has been really beneficial for me when setting up my business. This made Laura a one-stop shop for all the contacts I needed.
Kat - Director - Katherine Jane PPA Ltd
Wok & Go - International / Crepe Delicious
“When Laura worked for us she continuously impressed us with her dedication and unrivalled worth ethic. Her skills transformed the working culture and been a driving force in the company’s success. She is a strategic forward thinking passionate professional who is always working on her own personal development and the development of others. With extensive experience in restaurant openings, operations, HR, marketing and franchising, Laura understands what it takes to develop and open new concepts as well as growing existing small businesses through organic growth and franchising. Laura was cornerstone of my business for a number of years. Someone I have been able to trust to implement my messy ideas into a structure. I fully endorse Laura’s experience, she’s a great person to work with and will add value to anyone’s business.”
Des Pheby - Wok & Go Founder
Career Development Mentorship Testimonials
“I reached out to Laura through LinkedIn this year and couldn’t be happier with my decision. Laura from the get go was extremely approachable, professional an extremely good communicator and flexible with her time which really helped fit with my busy schedule. As a professional in recent months I had found myself needing some guidance within my role and my career path.
Laura has a great wealth of experience and knowledge within the hospitality sector and a proven track record of success which made working with Laura a pleasure. It was clear from day one that Laura really understood Operations within the Hospitality sector, and through our time spent together she was able to guide me and even push me further than I had expected to achieve goals and targets which we set together.
Laura’s career history has allowed me to gain such a greater knowledge of the Hospitality sector in recent times. Her passion for what she does made working closely with someone as a hospitality professional very comfortable and rewarding. Working with Laura as a mentor has really given me a greater focus on my Career path and a new sense of motivation. I look forward to working with Laura again in the near future and would recommend anyone to follow the path I did”
“Having completed a four-week career development program I can highly recommend Laura. The program consisted of a weekly call with direct support in - between via WhatsApp. Laura is a dedicated and passionate professional within the hospitality industry with a wealth of experience and credibility.
Great mentorship and I’m really looking forward to working with Laura again in the very near future”.
Darioush Shahidi - Operations Manager